Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Chainsaw Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Chainsaw Company’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Delivery of the goods shall be made to such a location as the Buyer shall direct at point of purchase.

The Company will use Royal Mail 2^nd Class to send the Buyer’s chains back to them

The Buyer is responsible in informing the Company of their shipping address. The company is not responsible for losses or delays in the event that a shipping address has been incorrectly given.

If the Buyer requests a change of delivery address post shipping, the company will endeavour to assist the Buyer in amending delivery addresses but this cannot be guaranteed. The company is exonerated for any loss or damage in doing so.

The Company have no direct control over the actions of Royal mail.

Holiday closures. From time to time the company may close for short periods of time for holidays.

Each shipment is covered up to £20 by Royal Mail. In the event of loss or damage the Buyer is required to provide Royal Mail with an invoice or receipt in English to prove the value of goods.

The Buyer exonerates the company for losses in excess of £20.

The Buyer exonerates the Company for any losses, inconvenience or damages related to delayed shipments.

Please allow the company 28 days to follow up and process your claim in line with Royal Mail’s procedures.

The Buyer exonerates the Company for any losses or costs arising from loss or damage of blades if the Buyer has in any way did not follow our packaging guidelines.

The Company and the Buyer are bound by Royal Mail’s terms and conditions. The Buyer agrees to our Courier’s terms and conditions. The Buyer agrees that the Company shall transfer all obligation and responsibility in the delivering of their chains over to Royal Mail.

In the event of a missing shipment, the Buyer must wait for Royal Mail to investigate. 

This can take up to 14 working days. The compensation process may take up to 28 days to conclude. The Company will provide the Buyer with Proof of Postage to facilitate the buyer’s claim for compensation from Royal Mail.